Frequently Asked Questions

What types of beds and mattresses do you collect?

We collect most household mattresses, bed bases, bed frames and headboards, including single, double, king and super king sizes. Select your items in our online quote builder to receive an instant price.

The price depends on the type and quantity of items, your postcode and any optional extras you select. Our online quote builder calculates the total before you proceed to payment, so there are no unexpected charges.

No. We cannot collect mattresses that are wet or heavily water-damaged. Please ensure every item is dry and safe for our team to handle before collection.

Yes. Upstairs collection can be selected as an optional extra when arranging your booking. Please tell us about restricted access, narrow staircases or other potential difficulties in advance.

Yes. Bed dismantling can be added to your booking for an additional charge. If you do not select this service, your bed frame should be dismantled and ready for collection when we arrive.

Enter your postcode in our online quote builder, select the items you want removed, add any required extras and choose an available collection date and time slot. You can then review your booking and pay securely online.

Our postcode checker will confirm whether your address is within our standard collection area. An area surcharge may apply depending on your location. If your postcode is outside our usual coverage, please contact us to discuss a personalised quote.

Please make sure your items are dry, accessible and ready to remove. Clear the surrounding area and tell us about stairs, parking restrictions, access issues or unusually heavy items before collection.

We aim to dispose of collected items responsibly and use suitable recycling or waste-processing facilities wherever available. The exact recycling method may depend on the item’s condition and the facilities serving your area.

Please contact us as soon as possible if you need to change or cancel your collection. Changes are subject to availability, and cancellation charges may apply depending on how much notice is provided. Please refer to our cancellation policy for full details.